Privacy Policy — 5jljl Casino

5jljl Casino ("5jljl", "we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses the 5jljl platform at 5jljl.club. This Privacy Policy ("Policy") is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable PAGCOR data handling guidelines.

This Policy describes in plain terms: what personal data we collect about you, how and why we collect it, who we may share it with, how long we retain it, what security measures protect it, and what rights you hold as a data subject under Philippine law. We have written this Policy to be as clear and readable as possible, because we believe you deserve to understand exactly how 5jljl handles your information — not just in legal terms, but in practical terms.

By creating a 5jljl account, submitting your KYC documents, making a deposit, or using any feature of the platform, you confirm that you have read, understood, and consented to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, you must not use the 5jljl platform.

For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal data is 5jljl Casino, operating the online gaming platform at 5jljl.club. As data controller, 5jljl determines the purposes and means by which your personal data is processed.

Questions, requests, and complaints regarding the processing of your personal data may be submitted to our designated Data Protection Officer (DPO) via the contact information provided in Section 15 of this Policy. 5jljl is committed to responding to all data-related inquiries within the timelines prescribed by the Data Privacy Act of 2012.

5jljl collects only the personal data reasonably necessary to provide our gaming services, verify your identity, process transactions, and comply with applicable legal and regulatory obligations. The categories of personal data we collect are as follows:

• Full legal name as it appears on your government-issued ID
• Date of birth (used for age verification — 5jljl enforces a strict 21+ minimum)
• Gender (optional, collected for demographic analytics only)
• Residential address including province, city, and postal code
• Nationality

• Philippine mobile number (used for account verification, OTP delivery, and 2FA)
• Email address (used for account communications and password recovery)

• Images or scans of government-issued photo identification (e.g., Philippine passport, driver's licence, SSS/UMID card, PhilSys national ID)
• Proof of address documents (where required for enhanced due diligence)
• Selfie or liveness check image (where biometric KYC verification is applied)

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used
• GCash or Maya account reference numbers (partial, for transaction reconciliation)
• Bank account identifiers (partial, where bank transfer methods are used)
• Cumulative wagering totals and win/loss records, maintained for responsible gaming monitoring

• Game session logs including game titles played, bet amounts, outcomes, and session durations
• Bonus and promotional activity records
• Sports betting selections, markets, and stake amounts
• Responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests)

• IP address and geolocation data (country/region level)
• Device type, operating system, and browser type
• Session identifiers and authentication tokens
• Platform usage logs for security monitoring and fraud prevention

5jljl collects personal data through the following means:

• Directly from you — when you register an account, complete the KYC process, make a deposit or withdrawal request, contact customer support, or participate in a promotion.
• Automatically through platform use — when you log in, browse games, place bets, or interact with any feature of the 5jljl website, technical data is recorded automatically including IP address, device information, and session activity logs.
• Through cookies and similar technologies — as described in Section 8 of this Policy.
• From third-party KYC verification providers — 5jljl engages accredited identity verification services to assist with the KYC process. These providers may confirm identity and age against public or licensed databases in accordance with their own privacy policies and applicable Philippine law.
• From payment processors — when you make a deposit or withdrawal, your payment provider shares transaction confirmation and reference data with 5jljl for reconciliation purposes.

5jljl processes your personal data for the following purposes:

5jljl does not use your personal data for automated individual decision-making or profiling that produces legal or similarly significant effects without human oversight, except where required by law (such as fraud detection systems that flag accounts for human review).

Under the Data Privacy Act of 2012, 5jljl processes your personal data on the following legal grounds, depending on the specific processing activity:

• Performance of a contract: Processing necessary to provide the gaming services you have contracted to receive — including account management, game provision, and payment processing.
• Compliance with a legal obligation: Processing required by applicable Philippine law, including PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, and the Data Privacy Act itself.
• Legitimate interests: Processing for purposes of fraud prevention, platform security monitoring, and improving the quality of 5jljl's services, where such interests are not overridden by your rights and interests.
• Consent: Processing for optional purposes, such as sending promotional communications or enabling non-essential cookies. Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5jljl does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data only in the following limited circumstances:

5jljl engages third-party service providers who process data on our behalf under strict data processing agreements. These include: KYC and identity verification providers; payment processing platforms (GCash, Maya, and banking partners); game software providers (JILI, Pragmatic Play, Evolution, and others); cloud infrastructure and hosting providers; and customer support platform operators. All such providers are contractually bound to process your data only as instructed by 5jljl and to implement appropriate security measures.

5jljl may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts where required to do so by applicable Philippine law or where disclosure is necessary to protect the legal rights of 5jljl or other individuals.

In the event of a merger, acquisition, restructuring, or sale of all or part of the 5jljl business, personal data held by 5jljl may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer and of any material changes to the Privacy Policy that may result.

The 5jljl platform uses cookies — small text files stored on your device — and similar tracking technologies to enable essential functionality, remember your preferences, and understand how the platform is used. The following categories of cookies are deployed on 5jljl:

5jljl does not use advertising or third-party tracking cookies. No data collected via cookies on the 5jljl platform is shared with advertising networks or used for retargeting on other websites. You may adjust your browser settings to refuse or delete cookies, but disabling essential cookies will prevent the platform from functioning correctly.

5jljl retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:

• Active account data: Retained for the duration of your account's existence on the 5jljl platform.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure, as required under PAGCOR regulations and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with AMLA record-keeping requirements.
• Customer support records: Retained for three (3) years following the resolution of the relevant support interaction, unless a longer retention period is required by law or ongoing dispute.
• Technical and device logs: Retained for up to twelve (12) months from the date of collection for security monitoring purposes.
• Consented marketing preferences: Retained until you withdraw your consent, at which point marketing communications will cease and preference data will be deleted within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be associated with an identified individual. Where anonymized data is retained for aggregate analytics, it no longer constitutes personal data under the Data Privacy Act.

5jljl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the 5jljl platform is encrypted using 256-bit SSL/TLS encryption. This applies to all pages of the platform, including login, registration, game sessions, and payment pages.
• Encryption at rest: Sensitive personal data and financial records stored in 5jljl's databases are encrypted at rest using AES-256 encryption.
• Password security: User passwords are never stored in plain text. All passwords are processed using bcrypt hashing with appropriate salt rounds before storage.
• Two-factor authentication: 5jljl offers and encourages the use of two-factor authentication (2FA) via SMS OTP for all account holders.
• Access controls: Access to personal data is restricted to 5jljl personnel and authorized service providers who have a demonstrated need-to-know basis. All internal access is logged and auditable.
• Security monitoring: 5jljl maintains continuous monitoring of its systems for suspicious activity, unauthorized access attempts, and potential data breaches.
• Penetration testing: The 5jljl platform undergoes regular security assessments and penetration testing by qualified third-party security professionals.

In the event of a personal data breach that poses a risk to the rights and freedoms of affected individuals, 5jljl will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay, in accordance with the Data Privacy Act of 2012.

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by 5jljl:

To exercise any of these rights, please contact 5jljl's Data Protection Officer via the contact details in Section 15. 5jljl will respond to all rights requests within thirty (30) calendar days of receipt, as required under the Data Privacy Act. Identity verification may be required before a request can be actioned to ensure we do not disclose or alter data in response to unauthorized third-party requests.

The 5jljl platform is strictly restricted to individuals who are 21 years of age or older, in accordance with PAGCOR's minimum age requirements for casino-style online gaming in the Philippines. 5jljl does not knowingly collect or process personal data from individuals under the age of 21.

All registrants are required to submit valid government-issued identification documents confirming their date of birth as part of the KYC process. Where 5jljl discovers or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, the account will be immediately suspended, the relevant KYC documents will be retained for regulatory compliance purposes, and any real-money balance may be withheld pending regulatory review.

In the course of providing its services, 5jljl may transfer personal data to service providers and infrastructure systems located outside the Philippines — for example, in connection with cloud hosting, KYC verification, or game software provision by international partners. Where such transfers occur, 5jljl takes appropriate steps to ensure that your personal data receives an equivalent level of protection to that provided under the Data Privacy Act of 2012.

These steps may include: executing data processing agreements that incorporate the National Privacy Commission's standard contractual clauses; transferring data only to countries with an adequate level of data protection as recognized by the NPC; or obtaining your explicit consent to the transfer in cases where no other lawful transfer mechanism applies.

5jljl does not transfer personal data to jurisdictions that lack adequate data protection safeguards without first implementing appropriate contractual, technical, or organisational protections in accordance with applicable law.

5jljl reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. The effective date of the most recent version is stated at the top of this page.

Where changes are material — meaning they significantly affect your rights or how we process your data — 5jljl will notify registered users by email to their registered address or via a prominent notice on the 5jljl platform. Minor updates (such as grammatical corrections or clarifications that do not affect substance) may be made without specific notification.

Your continued use of the 5jljl platform following the effective date of any update to this Policy constitutes your acceptance of the revised Policy. If you do not accept the changes, you must discontinue use of the platform and may request account closure in accordance with our Terms and Conditions.

If you have any questions about this Privacy Policy, wish to exercise your rights as a data subject, or want to raise a concern about how 5jljl handles your personal data, please contact our Data Protection Officer through any of the following channels:

• Email: [email protected] — please include "Data Privacy Request" in the subject line to ensure prompt routing to our DPO. This is a plain-text address only and is not a clickable link.
• Live Chat: Available 24/7 on the 5jljl website. For data rights requests, select "Account & Privacy" as the inquiry category. Average first-response time is under 2 minutes.
• Written Correspondence: Formal written requests related to your data privacy rights will be accepted and processed under the timelines prescribed by the Data Privacy Act of 2012.

If you are not satisfied with how 5jljl handles your data privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Further information about the NPC and the complaint process is available on the NPC's official website.